Privacy Policy

Last Updated: September 2025

1. Introduction

ForteVita is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or enquiry forms
  • Subscribe to our newsletters or communications
  • Place orders or make purchases
  • Contact us via email or phone

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Process and fulfil orders
  • Send you information about our products and services
  • Improve our website and services
  • Analyse usage patterns and trends
  • Comply with legal obligations
  • Prevent fraudulent activity and enhance security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent: When you provide explicit consent for specific purposes
  • Contract: When processing is necessary to fulfil a contract with you
  • Legal Obligation: When we must process data to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our website and provide services
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to our processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

ForteVita
38 Mill Street
Bedford MK40 3HD
United Kingdom

Phone: +44 1234 793 485
Email: [email protected]

15. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.